Privacy Policy
This Privacy Policy applies to the use of our website and mobile application (collectively referred to as "Services") provided by iWash Now Auto Care Services – L.L.C ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.
1. Information We Collect
Personal Data We may collect personally identifiable information, such as your name, email address, phone number, and payment information, when you register for an account, book a service, or contact us for support.
Usage Data We may collect information about your device and how you interact with our Services. This includes your IP address, browser type, operating system, the pages you visit, and the time and date of your visit.
Location Data We may collect and store information about your location if you enable location services on your device. This data helps us provide location-based services such as finding nearby service providers.
1.1. Account Deletion
If you wish to delete your iWash account and remove all associated data, please follow these steps:
In-App Deletion: Open the iWash app, navigate to Settings > Delete Account, and follow the on-screen instructions.
Contact Support: If you encounter any issues, contact us at support@iwash.ae or call +971 26 277 448.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our Services
Process and manage bookings and payments
Improve, personalize, and expand our Services
Communicate with you, including sending service-related updates and promotional offers
Monitor and analyse usage patterns and trends
Enhance the security of our Services
3. Sharing Your Information
We value your privacy and ensure that your personal information is only shared in ways that are necessary to provide our services.
We may share your information with:
Service providers who perform services on our behalf, such as payment processing and customer support.
These providers are contractually obligated to use the data solely for the purposes of delivering the services we have engaged them for and not for tracking or profiling users.
Law enforcement or other governmental authorities if required by law or in response to legal processes in accordance with Abu Dhabi regulations
4. Data Security
We use administrative, technical, and physical security measures to protect your personal information. While we strive to protect your data, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and obtain a copy of your data
Rectify inaccurate or incomplete data
Erase your data
Restrict or object to the processing of your data
Data portability
To exercise these rights, please contact us using the information provided below.
6. Third-Party Integration
We use Stripe exclusively for payment processing. The data shared with Stripe (e.g., name, email, payment information) is used only for secure payment transactions and compliance with regulatory requirements. This data is not used for tracking, profiling, or linking user activity across other apps or services.
Our app does not collect or share user data for advertising, profiling, or behavioural tracking. Additionally, we do not integrate with any third-party services or SDKs that track users or link data across apps or websites.
You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
7. Children's Privacy
Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
iWash Now Auto Care Services LLC
Email: support@iwash.ae
Phone: +971 26 277 448
Address: Abu Dhabi, UAE.